INCLUSION SHOULD BE MORE THAN A VALUE
WRITTEN ON YOUR WALLS.
Our one-hour training will help you place inclusion right at the heart of your welcome.
Of Quebecers do not feel businesses are adequately prepared to interact with people living with a neurocognitive disorder.
Believe these individuals are often misunderstood.
Say they know ways to make interactions easier.
Source: Omnibus-Léger survey (March 31, 2026). Perceptions and knowledge of neurocognitive disorders.
DISCOVER THE TRAINING DEVELOPED BY THE FEDERATION OF QUEBEC ALZHEIMER SOCIETIES
FOR
better understanding
greater inclusion
Neurocognitive Disorders
Your teams want to do the right thing.
In one hour, give them the keys to a better welcome.
A training session led by your local Alzheimer Society, with practical habits your team can use the very next day.
What your teams will learn
Recognize signs that may indicate a neurocognitive disorder.
Slow down the interaction and give the person time to respond.
Adapt their language and give one instruction at a time.
Avoid answering or making decisions on the person’s behalf.
Continue speaking directly to the person, even when a loved one is present.
Offer reassurance without being patronizing or judgmental.
Know how to help when someone seems confused or disoriented.
What your organization gains
Recognition
A training accreditation certificate.
A visible badge
A badge showing that your team is trained.
Tools to show your commitment
Tools to make your commitment visible.
What is a friendly community?
A friendly community is a place where businesses, institutions and service providers know how to welcome people living with a neurocognitive disorder and their loved ones. A place where people take their time, speak directly to the person and know what to do when someone seems confused or disoriented.
That is what the “Neurocognitive Disorders: Better understanding for greater inclusion” training helps your teams build.
LOOK FOR THE BADGE
It identifies a place where teams have been trained to interact with people living with a neurocognitive disorder.
A new badge for Quebec businesses.
Strategies and tips for better communication with people
living with a neurocognitive disorder
Adopt a welcoming and inclusive approach
Use visual cues and put the person first
Reduce distractions
Additional resources
What are neurocognitive disorders?
A neurocognitive disorder is a condition that affects memory, language, orientation, judgment or behaviour. It is not visible. Alzheimer’s disease is the best known, but there are several others. In Quebec, 187,700 people live with a neurocognitive disorder. Every day, they visit your businesses and branches and use your services.
Alzheimer’s disease
Vascular neurocognitive disorder
Lewy body dementia
Frontotemporal dementia
Mixed neurocognitive disorder
Memory loss
Difficulty finding words
Disorientation in time and place
Difficulty planning or following steps
Changes in mood or behaviour
The person repeats the same question
They struggle to find words or lose their train of thought
They hesitate when making a payment or following an instruction
They seem lost in a familiar place
A loved one answers for them
DOCUMENTS AND SIGNAGE
Tips for making written materials easy to understand for people living with a neurocognitive disorder
Have you ever felt
excluded?
“It happens to me often. I live with a neurocognitive disorder, and people sometimes exclude me without even realizing it. When I struggle to find my words or hesitate, I’m asked to repeat myself, hurry up or try harder. People get impatient. Their tone changes. They avoid the conversation, or they avoid me. Not intentionally. They simply don’t know what to do.”
For you, it’s just one hour of training. For me, what you learn could change everything.
Bring the training
to your team
Complete the form and your local Alzheimer Society will get back to you as soon as possible.
PILOT PROJECT
The training is currently offered by two regional Alzheimer Societies: Société Alzheimer Brome-Missisquoi et Haute-Yamaska and Société Alzheimer Chaudière-Appalaches. Available in person or online.
ALZHEIMER SOCIETIES PARTICIPATING IN THE PILOT PROJECT
Société Alzheimer
Brome-Missisquoi et Haute-Yamaska
Email: info@alzheimergranby.ca
Phone: 1-844-623-3363
Société Alzheimer
Chaudière-Appalaches
Email: info@alzheimerchap.qc.ca
Phone: 1-888-387-1230
Live in another region? Complete the form with your contact information to let us know you’re interested.
This initiative is funded by the ministère de la Santé et des Services sociaux.